Alarm Systems Monitoring

Prime Security has a state of the art 24/7 control room from which all operations are controlled and monitored. An integral electronic back up system ensures that our control room can operate without any interruptions in communication.

We make use of up to date radio transmitters ensuring that all signals are received promptly.

Our highly qualified technical department will ensure that your installation is done in a polite, neat and professional manner.

Once installation is completed on any premises and the system is activated, our control room operators will contact you, welcoming you to Prime Security and verifying that your details are correct.

 

Holiday Homes:

Should you have a holiday home that will be occupied by any person other than yourself, please notify our control room.

When alarms, panics or unscheduled openings are received at our control room, the procedure will be as follows:

 

  • Please ensure that you supply the correct contact details and approximate dates of stay for your guests, should you prefer that we contact them, if necessary.
  • In the event of an alarm or panic, standard operating procedures will be followed as stipulated for permanent residences. 

 

Residence:

When alarms, panics or unscheduled openings are received at our control room, the procedure will be as follows:

  • Our response officer will be dispatched immediately.
  • You will receive a call from our control centre.
  • Verification of your details and password will be done.
  • If you are not reachable, a response officer will proceed to investigate and ensure that there are no irregularities on the premises.
  • Should we manage to contact you and verify that all is in order, our response officer shall be notified to stand down.

 

Business:

Managing all access to your business can become difficult, taking into consideration that numerous key holders could be necessary.  When clients supply their trading hours, monitoring of activity on any alarm systems becomes more efficient.

Staff access can be monitored by THE primary user and we also have an SMS notification service of any after-hours access. Key holders can also be individually identified whenever they access the keypad, should the alarm systems installed allow for this.

Having your trading hours available also allows us to respond to your place of business and inspect on your behalf, preventing unnecessary disturbances.

When alarms, panics or unscheduled openings are received at our control room, the procedure will be as follows:

  • Our response officer will be dispatched immediately.
  • You will receive a call from our control center if requested.
  • Verification of your details and password will be done.
  • If you are not reachable or have requested not to be contacted unless it is an emergency, a response officer will proceed to investigate and ensure that there are no irregularities on the premises.
  • Should any irregularities be found our control room will immediately notify you and our response officer will await your arrival.  In the event of any criminal activity or emergencies, for example fires, the necessary authorities shall be contacted.

 

SMS Reporting:

Optional services can be provided in the form of SMS Reporting.  This is a very valuable tool that can be used to monitor all activity on your alarm systems.  This service allows you to monitor all openings, closures, activations of alarms etc. SMS notifications are also used to notify you of power failures, so as to avoid damage to fridges and freezers. Please advise should this be your preference

 

Panics:

These are treated very seriously and should not be taken lightly.  When a PANIC is received, response is immediately sent, then managers and back up vehicles contacted and sent, then SAPS with Medical and Fire put on standby, only once all this is done will you possibly get a call.  If it turns out to be a false panic, everyone will be cancelled except the response, they will still come and verify all is okay.  They will need access to your house/business at this point.

 

Our Response Officers are an elite team of trained professionals, who dedicate themselves to your well-being. Each individual member of our response team has various attributes, which create a well-balanced response squad able to efficiently handle any situation that might present itself.

 

All Response Officers are trained to be vigilant and conscious of their surroundings improving on the standard services being offered, which is mainly focussed on reacting when alarm systems signals are received.

 

Alarm Systems Knysna

 

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